Refund policy

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Various types of products are exempt from being returned. Perishable products such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards

 

To complete your return, we require a receipt or proof of purchase.

Do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received a refund, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all this and still have not received your refund, contact us at socialmedia@goodswing.com.mx

Sale items (if applicable)

Only regular-priced items can be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at socialmedia@goodswing.com.mx and send your item to: Calle Margaritas 23, Col. Florida, Alcaldía Álvaro Obregón, office, 01030 Mexico City, Mexico City, Mexico.

Gifts

If the item was marked as a gift when purchased and sent directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or if the donor received the order to be shipped later, we will send a refund to the donor and he will find out about his return.

Shipment

To return your product, you must mail it to: Calle Margaritas 23, Col. Florida, Alcaldía Álvaro Obregón, office, 01030 Mexico City, Mexico City, Mexico.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.